Community Health Worker
Service Coordination Skills
Welcome to the Community Health Worker Service Coordination Skills Activity Submissions!
Service Coordination 1a
Think of a time when you-or someone you know-faced a barrier to accessing care or services.
What made the difference?
Was it a person who took the time to listen?
Someone who explained things clearly?
A small action that made a big impact?
Service Coordination 1b
Think about the people you serve—
1. What are the biggest barriers they face when trying to access coordinated care? Is it transportation? Confusing systems?
Limited resources? Mistrust?
Now, consider this—
2. What is one opportunity you see right now to improve a client’s experience?
Maybe it’s making a warm handoff instead of giving a number.
Maybe it’s following up one more time.
Maybe it’s simplifying information or advocating in a moment where a client feels unheard.
Small actions can create meaningful change.
Because improving systems doesn’t always start with large-scale reform—
sometimes, it starts with one connection… one conversation… one person at a time.
And that work starts with you.
Service Coordination 2a
Your task is to begin building your own resource map.
Start by identifying five resources in your area that you could use to support clients. These might include clinics, food banks, housing services, transportation programs, or community organizations.
For each resource, include critical contact information—
location, phone number, hours, eligibility criteria, and any key details like languages offered.
Save your PowerPoint Resource Map as SC2a_Lastname_Firstinitial and email to chw@meshcoalition.org.
Because building a strong resource map isn’t just an exercise—
it’s a tool you’ll use every day to better support your community.